About Groupe Germain
Hotels
Au rang des 50 sociétés les mieux gérées au Canada, Groupe Germain Hôtels est une entreprise familiale de Québec qui possède et exploite les Hôtels Alt au luxe sans superflu et les Hôtels Le Germain à travers le pays. L’entreprise est reconnue pour son accueil irréprochable et pour le style soigné qui caractérise ses hôtels. Chaque année, son équipe de quelque 500 employés accueille des invités pour un total de 210 000 nuitées, ce qui porte le nombre total de nuitées à presque deux millions depuis l’ouverture du premier hôtel en 1988.
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Our mission
La mission de groupe Germain Hôtels est de développer, de réaliser et d'assurer la gestion d'hôtels de type lifestyle, dont le design est actualisé en fonction des tendances et de l'environnement, et ou le service à la clientele personnalisé est au coeur des préoccupations.
Our Vision
To be recognized as a leader in hotel development and management, through innovative practices while providing our guests with comfort that stands out for its sophistication and the quality of service from our attentive staff, from coast-to-coast.
Our values
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1
Respect ...for our guests, by taking care of them throughout their stay thanks to our personalized, yet discreet service; ...for our staff, whose sincerity, pleasure, happiness and sense of accomplishment contribute to the success of our mission; ...for the environment, which is why we make use of the latest advances in energy efficient design and development.
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Teamwork Our staff is united in a common desire to offer personalized service.
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Aesthetic sense Our staff takes great care to exhibit exemplary behaviour through their active presence, impeccable appearance, elegance and pride which ensures the distinction of our signature, our design, our hospitality and our services.
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Daring Because innovation stems from daring decisions, we favour a business approach that challenges preconceived ideas and encourages initiative in our teams in order to, ultimately, offer a unique hotel experience to our guests.
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Generosity The well-being of our guests being at the heart of our priorities, our hospitality philosophy rests on the sincere interest of our employees to provide considerate and attentive service. We also believe that it is extremely important to give back to the communities where we work and to encourage the next generation.
« We provide personalized service
delivered by attentive, qualified staff
anticipating and exceeding every
guest’s expectations. »
