About Group Germain
Hotels
Group Germain Hotels is a Canadian family-run business that owns and operates Le Germain Hotels, Alt and Alt+ Hotels across Canada. Ranked as one of Canada’s 50 Best Managed companies, the business is known for its exceptional hospitality philosophy and for the unique style that characterizes its hotels. Since opening its very first property in 1988, the 1,250 staff members of Group Germain Hotels welcome more than 5 million guests every year across all of its properties. Celebrating its 30th anniversary in 2018, the company aims to become the first independent hotelier to offer travellers a cross-country network of 20 hotels by 2020.
Download our corporate profile›
Our mission
Our mission is to create, develop and manage boutique and lifestyle hotels designed to reflect the latest trends and environmental concerns, where personalized customer service is at the heart of every experience.
Our Vision
To be recognized as a leader in hotel development and management, through innovative practices while providing our guests with comfort that stands out for its sophistication and the quality of service from our attentive staff, from coast-to-coast.
Our values
-
1
Respect ...for our guests, by taking care of them throughout their stay thanks to our personalized, yet discreet service; ...for our staff, whose sincerity, pleasure, happiness and sense of accomplishment contribute to the success of our mission; ...for the environment, which is why we make use of the latest advances in energy efficient design and development.
-
2
Teamwork Our staff is united in a common desire to offer personalized service.
-
3
Aesthetic sense Our staff takes great care to exhibit exemplary behaviour through their active presence, impeccable appearance, elegance and pride which ensures the distinction of our signature, our design, our hospitality and our services.
-
4
Daring Because innovation stems from daring decisions, we favour a business approach that challenges preconceived ideas and encourages initiative in our teams in order to, ultimately, offer a unique hotel experience to our guests.
-
5
Generosity The well-being of our guests being at the heart of our priorities, our hospitality philosophy rests on the sincere interest of our employees to provide considerate and attentive service. We also believe that it is extremely important to give back to the communities where we work and to encourage the next generation.
« We provide personalized service
delivered by attentive, qualified staff
anticipating and exceeding every
guest’s expectations. »
